FAQ

How do I make a return?

You have 30 days from the date you receive your order to return any eligible items.

Items must be returned unworn, in their original condition, with all tags attached.

Return shipping costs are the responsibility of the customer. Please include your name and order number inside the parcel.

To request a return, email us at hello@maisonlecomteflament.com.

Where are your scarves made?

Our scarves are made in India and Italy, in carefully selected workshops known for their craftsmanship and expertise.

We work exclusively with natural materials, chosen for their quality, feel and durability.

How long does it take to process my order?

Please allow 2–4 business days for your order to be prepared, excluding DHL 24-hour orders.

If your order is urgent, you can contact us at hello@maisonlecomteflament.com or leave a note when placing your order.

How long will my order take to arrive?

Delivery times depend on your location and chosen shipping method.

France
DHL Express: next-business-day delivery, excluding Fridays.
Standard delivery: approximately 4 business days.

Europe & USA
Delivery generally takes approximately 2–3 business days.

Where can I find my tracking information?

As soon as your order has shipped, you will receive a confirmation email with your tracking number.

If the email address entered at checkout was incorrect, you may not receive this message. In that case, please contact us at hello@maisonlecomteflament.com.

I’m choosing between several fabrics. Which one should I choose?

We would be happy to help.

Contact us at hello@maisonlecomteflament.com and we can guide you toward the fabric that best suits what you are looking for.

We are also preparing a dedicated How to Choose Your Fabric guide.

How should I care for my scarf?

We recommend always checking the care label first, as instructions may vary depending on the fabric.

To keep your scarf in its best condition, store it folded flat or laid out, rather than scrunched or rolled into a ball.

For delicate fabrics, we recommend professional dry cleaning. Do not machine wash or hand wash unless specifically indicated on the care label.

You can also find more detailed care advice in our dedicated scarf care guide.

I have a problem with my order. What should I do?

Please contact us at hello@maisonlecomteflament.com and our team will be happy to help.

We will always do our best to resolve any issue as quickly as possible.

Will sold-out products be restocked?

Some pieces are restocked, while others may only be available for a limited time.

You can sign up for a back-in-stock notification on the product page, or contact us at hello@maisonlecomteflament.com for more information.

It’s a gift. Can I add gift wrapping?

Yes. Gift wrapping can be added directly from your shopping cart.

We leave the gift box unsealed so you can check the presentation and easily identify each scarf when ordering several pieces.