FAQ

How do I make a return ?

You have 30 days* after receiving your order to return your items.

Items must be returned in their original condition, unworn and with their tags attached.

Return shipping costs are the responsibility of the customer. Please include your name and order number with your return.

For return requests, please email us at hello@maisonlecomteflament.com.

Where are our scarves made ?

Our scarves are made in India and Italy, in high-end workshops with exceptional craftsmanship and expertise, using natural materials exclusively.

How long does it take to process my order ?

Please allow 2–4 business days for order processing, excluding 24-hour DHL orders.

If your order is urgent, please email us at hello@maisonlecomteflament.com or leave a comment when placing your order.

How long will my order take to arrive ? 

Depending on your chosen shipping method, delivery times are:

• France: next-day delivery with DHL Express (excluding Fridays), or approximately 4 business days with standard home delivery.

• Europe & USA: delivery times may vary, but generally allow approximately 2–3 business days.

Where can I find my order tracking information ?

You will receive a shipping confirmation email containing your tracking number.

Please note that if your email address was entered incorrectly when placing your order, you will not receive the confirmation email. In this case, please contact us at hello@maisonlecomteflament.com.

I’m hesitating between several fabrics. What should I choose ?

Feel free to contact us at hello@maisonlecomteflament.com. We are preparing a dedicated “How to Choose Your Fabric” guide to help you find the material that best suits your needs. 😉

How should I care for my scarf ?

We have a dedicated blog article with detailed scarf care instructions, so feel free to check it out.

As a general rule, do not store your scarf in a ball. Lay it out or fold it flat to preserve it. Always read the care label carefully and follow the recommended washing instructions.

For delicate fabrics, we recommend having your scarf professionally dry cleaned. Do not machine wash or hand wash unless specifically indicated on the care label.

I have a problem with my order. What should I do ?

There are no problems, only solutions! 😊

Send us a message at hello@maisonlecomteflament.com and we will do our best to resolve your issue as quickly as possible.

Will sold-out products be restocked ?

It depends on the item. You can sign up for a back-in-stock notification 😊, or contact us at hello@maisonlecomteflament.com.

It’s a gift. Can I add gift wrapping ?

You can add gift wrapping to your order directly from your shopping cart.

We do not seal the gift box so that you can see the packaging and easily identify the scarves when ordering several items. 🥰